Terms & Conditions

Please make sure you have read and understood the terms & conditions before placing your order.

The following terms and conditions apply to all orders placed by the customer at Robe-CPH.com.

 

Delivery information

What delivery options do I have?

Home Delivery (FREE / 1-3 working days / Orders made before 10 AM is shipped the same day) 

Your package will be delivered to your home within 1-3 working days. 

Pickup at Parcel Shop or Pakkeboks (FREE / 1-3 working days / Orders made before 10 AM is shipped the same day) 

Choose Parcel Shop or Pakkeboks location as a delivery option in the checkout and search for a convenient Parcel Shop or Pakkeboks by entering your postcode.

When your package is ready to be picked up, you will receive a notification by SMS and mail.

If you choose to have someone else pick up the parcel on your behalf, they must bring your ID and the Pickup code, as well as their own ID.

Click & Collect at our store in Frederiksberg (FREE)

Order and collect your items at our physical store in Frederiksberg, Copenhagen.

The pickup location is Smallegade 36A, 2000, Frederiksberg.

Delivery outside Denmark? Don't worry!

We also ship to Greenland, Faroe Islands, Sweden, and Norway. For this option, please contact us at info@robe-cph.com.

How can I track my parcel?

Delivering will be provided by PostNord, and you will receive a track & trace number when your package is shipped.

 

Returns & Refunds

We hope you will love everything you order from us, but if something isn't quite right, you have 14 days to send it back to us. When returning products, please make sure it is unused and undamaged.

When the returned products have been received and approved, we will refund the money to the same card used for the purchase.

Returns are paid by the customer.

All items are checked before being shipped out. However, if an error should have occurred during shipment, the customer must return the product within 9 days.

Robe CPH will pay for the shipment of all products returned due to defects/damage.
Questions about returns and refunds can be made at info@robe-cph.com.

 

Payment & Security

The following paying methods are accepted at robe-cph.com:

Dankort, Visa, Mastercard, Eurocard, JCB, and American Express.

Once the payment has been approved, you will receive an email with an order confirmation of your order.

For card purchases, we work with an authorized payment agent to check directly with your bank that the card is valid for purchases. Your card information is transmitted via an encrypted SSL connection. It is a high-security standard that makes payment by card on Robe CPH very secure. This means that the data is passed through a secure link and that external parties cannot read your card details.

VAT is included in all our prices. All prices and product information on our Robe CPH webshop are subject to change.